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End to End VoIP based Call Center Solutions
NY-Cube™ Call-Center Solutions
Call Centers using NY-Cube™ gets the advantage of a cost
effective solution, which enables them to reduce agent and
customer churn, provides automation features, reduce training
and recruitment costs and provide agent scheduling and quality
management functions.
We offer a converged solution, which encompasses all the major
functions required by a call center (inbound and outbound),
NY-Cube™ reduces the operating overheads by simplifying
system administration and reducing the number of Components
required.
NY-Cube™ for a Call Center provides the following
services and features:
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Advanced
ACD |
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Transfer
& Agent Hunting |
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Fixed/Floating
Seat Support |
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DNIS
& ANI Routing (Routing Based on Destination/
Source Number) |
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Conferencing |
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Interactive
Voice Response (IVR) |
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IVR
Data collection |
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Customizable
IVRS |
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Monitoring
& Voice Logging with Record On Demand |
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Call
Monitoring |
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Agent
Quality management (AQM) |
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Predictive
Dialer |
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Bandwidth
Optimization |
Toll Free and Non Toll Free numbers for inbound call centers.
You
can now have your own, private toll free telephone number or
an USA number that automatically forwards calls to our IP
Phone/device located anywhere in the worldwide.
Our 1-800 series US Toll Free numbers and non-toll free US
numbers allow call centers and business houses outside US to
drastically reduce their communication costs and become
accessible to markets in the United States.
For
example, an
International company having its call center in India
publishes a US toll free number as part of their advertising
in the US media or website and announces the same to their
clients there too. A customer located in the US dials this
toll free number and instantly connects to the call center
located in India.
Hardware based VoIP Call
Center Solutions.
We offer versatile VoIP call center hardware solutions
that enables existing telephone systems to work with any
IP-based networks. These hardware devices have a wide
range of port combinations starting from 2 port to 30 ports
in a box. Moreover, these Gateways maintains best voice
quality under not only high bandwidth traffic but also low
bandwidth traffic using the latest voice compression
algorithms.
In addition,
these Gateways can be used in various network environments
such as leased line, ADSL, and cable modem connection with
static IP. This makes it an ideal solution for small/medium
sized inbound/outbound call centers.
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